Creating a customer service mindset looks at the future of work, the importance of customer service and the effect of conscious leadership on the success of your organisation. It reveals how you can instil a customer service mindset throughout your organisation by teaching employees how to adopt a continuum of behaviours.
A trust leadership speaker, facilitator and coach. She started her career undertaking market research for some of Australia's biggest brands. Then, co-founded a video production house with her husband filming live television and creating safety induction videos.