Sue Anderson works as a coach, trainer, speaker and author specialising in resilience and empowerment. As a Thought Leader in the areas of resilience building and individual empowerment at work, Sue helps those in customer service, especially if their role involves being abused by customers. Sue’s cutting-edge methodology helps individuals move from a place of anger and frustration to empowerment and confidence. She does this by integrating and refining areas including communication, motivation, beliefs and emotion. Sue’s programs empower employees, enabling ongoing positive human interaction in the workplace. With qualifications in psychology, management, quality assurance, training and Neuro-Semantics, Sue has worked successfully in the area of resilience with children and adults since 2007.